Customer Care Center

Contact Us!

By Email:

contactus@countrybank.com
If you'd like to get in touch with us, feel free to use any of the means below, or use our Secure Contact Form.

Please Note: standard Internet based email is not  encrypted and may be intercepted by cyber criminals or other unauthorized individuals. Therefore, if you need to send us any brief, non-public or confidential comments, please use our "Secure Contact Form" above.

If you need to send us more extensive confidential email or email attachments, please note that Country Bank has partnered with Cisco Systems, Inc. to provide an email encryption capability for exchanging confidential email with our customers. Click here for more information on Email Encryption.

 

By Phone:

(800) 322-8233
(413) 967-6221
(800) 422-7132 Country24 Automated Account Information

By Mail:

Country Bank for Savings
75 Main Street
Ware, MA 01082-2003

By FAX:

(413) 967-3289

Report A Suspicious Email, Phone Call or Text Message

fraudhotline@countrybank.com
 * Email: (Note: standard email is not encrypted. If you wish to send a secure, encrypted message to us, please use the "Secure Contact Form" above.)

To report a suspicious email which used Country Bank's name and asked for personal or account information, please forward the email to us along with your contact information.

     * Please do not change the subject line.
     * After forwarding, please delete the email from your inbox.

     * Phone: 1-800-322-8233

We are available to assist you by phone Monday-Friday from 8 a.m. to 5 p.m. and Saturdays from 9 a.m. to 12 p.m. If calling after hours, leave a message and your call will be promptly returned during normal business hours.

To Cancel Your Country Bank Debit/ATM Card During Non-Bank Hours

To report a lost or stolen Country Ca$h ATM or Debit card or cancel a card because of fraud, please call 1-800-472-3272.