You can temporarily shut off your debit card by selecting “Manage Cards” from the Mobile Banking menu. When you temporarily shut your card off, it blocks transactions from posting to your account. If you find your card, you can turn it back on instantly. If you find that you really did lose your card, call us at 800-322-8233 to report it lost during normal business hours or call 833-933-1681 after normal business hours.

Enroll for eStatements in online banking or mobile banking by clicking “Other Features” in the menu bar and then click “Delivery Preferences” to complete setup. If you open new accounts after you are enrolled, you will need to enroll your new account(s) in eStatements by following the same process

Direct deposit, electronic check, point of sale and ATM/debit transactions are shown as external transactions. The detail of where the transaction took place is listed below the entry.

Each screen has a green printer icon  next to the “logout” button. By clicking on it, you will get a clean version of your history.

Our Customer Care Center is available Monday – Friday from 8am – 6pm and Saturdays from 9am – 2pm. Call us at 800-322-8233 and we would be happy to help you!

Click on ‘Forgot Username or Password’ and follow the prompts. If you’re still having issues, please contact our Customer Care Center at 800-322-8233. After business hours, feel free to send a secure email to let us know you need assistance logging in and one of our Customer Care Center team members will contact you as soon as possible on the next business day.

Currently, the system will allow you to retrieve the prior eighteen months of account statements. If you need information prior to that, please contact us at 800-322-8233 and our Customer Care Center would be delighted to assist you.

• Click on Loan Transfer
• Click on Transfer Money
• Select a deposit account in the “from” dropdown
• Select a loan account in the “to” dropdown
• Select the payment type and enter the dollar value of the payment
• Click “submit.”

Please note: Making a Country Bank loan payment with our bill payment feature may delay your payment. Please be sure to go to Loan Transfers to make your loan payment.

There are no fees to freeze your card. You can manage your card right within the mobile app. We think this is a great new feature – you can freeze your card if you have misplaced it and then turn it back on when you have found it.

We are here to help you with any questions you may have if we have not been able to answer them here for you. Please give us a call at 800-322-8233 or stop by any branch location.
We would be delighted to help you!