If you’re planning an upcoming trip, your to-do list is probably already a mile long.  But before you leave, don’t forget to let us know!  If your plans take you outside of your normal spending area, we have a few simple steps you can take to ensure your debit card continues to work.

• Call us at 1-800-322-8233

• Send us a secure message

  • Simply click here to log into your Online Banking.  Once logged in, click the “Options” tab then “Messages”.  Please include the following information within your message:
    • Last four (4) digits of your debit card number
    • Dates of travel
    • Travel locations (include all states/countries)

How to update your Information:

Mobile App:

Go to Settings and click Profile Update.

Desktop:

Go to Options and click Update Customer Info.

If you prefer to speak to a Customer Care team member to verify or update your information, please call us at 1-800-322-8233 or click here to send us a secure message.

Mastercard Debit Chip Card Features and Benefits – While you are home and away!

It is our neighborly duty to protect you and your information from fraudsters. That’s why we offer a Mastercard debit chip card that provides enhanced security to safeguard your information.  Our debit chip card also provides the convenience of making purchases wherever Mastercard is accepted and access to cash 24/7 via ATM or through cash back when making a purchase.

Don’t have a Chip Card?  Visit any one of our branch locations to receive one – the same day!

Please keep in mind when making online purchases with your debit card, you may need to give us a call prior to authorizing the debit to ensure the transaction goes through.

Because we believe in making life easier, our debit card also has these features and benefits:

• Ability to report lost/stolen card and inactivate immediately by calling 800-322-8233 during normal business hours or 800-528-2273 after hour
• Encrypted microchip that provides an enhanced layer of security
• Instant issue at any of our branch locations for your convenience
• Personalized PIN with the ability to change it at any Country Bank ATM
• Transfer funds at the ATM
• Ability to make deposits at any Country Bank ATM
• 24/7 fraud monitoring
• Additional security for online purchases with eGuard Secure Solution.  Click here for FAQs regarding eGuard Secure Solution.
• No fees at ATMs within the SUM network
• Businesses can have multiple cards issued for employees
• Ability to turn your debit card on and off via the Country Bank mobile app
• Set custom debit card spending limits (under your daily maximum) via your mobile app

Chip Cards (AKA EMV Cards)

A chip (or EMV) card has an embedded microchip that provides enhanced security and protection against fraud.  Card information on the chip is encrypted and creates a single-use code which makes it extremely difficult to counterfeit.  The chip is on the front of the card while the magnetic strip is still on the back of the card so you are able to use your card at chip-enabled and magnetic strip terminals.

Europay, MasterCard and Visa (EMV) established chip card standards so they are commonly used around the world making them easier to use outside of the U.S. as well as, in the U.S. as more merchants move to these standards.

How to use your chip card at chip-enabled merchants or ATMs

Each ATM or merchant terminal may be different so the rule of thumb is to “follow the prompts.” You will be prompted to re-insert your chip card after swiping your magnetic strip and most terminals and ATMS require you to leave your card in the terminal until the transaction is complete.