Consumer Users:

• Enter your existing username & password on your Mobile or Online Banking Application
• Accept our Mobile Banking/Online Banking Agreement
• Enter the last 4 digits of your Social Security Number and your Zip Code
• Select your delivery preference (text, email or phone call) to receive your one-time authentication code (also known as MFA or Multi Factor Authentication)
• Enter the authentication code
• Confirm your username and create a new password
Consumers click here to log into Online Banking.

Business Users:

• Enter your Company ID (last 6 digits of the business EIN)
• Enter your existing username
• Enter the temporary password we sent to you via email on your Mobile or Online Banking Application
• Accept our Mobile Banking/Online Banking Agreement
• Select your delivery preference (text, email or phone call) to receive your one-time authentication code (also known as MFA or Multi Factor Authentication)
• Enter the authentication code
• Confirm your username and create a new password

Yes.

Consumers:

1. Go to countrybank.com or Mobile App and click on the Login button
2. Click New User Registration Link
3. Accept Terms and Conditions
4. Enter Account Number, Account Type, Last 4 digits of your Social Security Number and Zip Code.
5. Select your delivery preference (text, email or phone call) to receive your one-time authentication code (also known as MFA or Multi Factor Authentication)
6. Enter the authentication code

Yes.

Yes.

You will have to contact the Customer Care Center at 800-322-8233 to update your contact information.

Any customers using a Social Security Number will want to download/update the Consumer Country Bank app. Any customers using an EIN will want to download the Business Country Bank for Business app.

Consumer Users (using a Social Security Number):

1. Enter your existing username and password
2. Accept our Mobile Banking/Online Banking Agreement
3. Enter the last 4 digits of your Social Security Number and your Zip Code
4. Select your delivery preference (text, email or phone call) to receive your one-time authentication code (also known as MFA or Multi Factor Authentication)
5. Enter the authentication code
6. Confirm your username and create a new password

1. Enter your Company ID (last 6 digits of the business EIN)
2. Enter your existing username
3. Enter the temporary password we sent to you via email
4. Accept our Mobile Banking/Online Banking Agreement
5. Select your delivery preference (text, email or phone call) to receive your one-time authentication code (also known as MFA or Multi Factor Authentication)
6. Enter the authentication code
7. Confirm your username and create a new password

Special characters and spaces with usernames will no longer be supported. If your username contains special characters and/or spaces, they will automatically be removed and the remaining characters will form your new username.
Example:
Old Username: John doe_123
New Username: johndoe123

Yes, you can click here to send us a secure message and we will reply or call you as soon as possible.

1. Make sure your app is up-to-date – if you are a business customer, be sure that you downloaded the Country Bank for Business app from your app store
2. Make sure your login ID and password are entered correctly.
3. If you need help resetting your password or retrieving your login ID, click on Forgot Username/Password and follow the prompts to retrieve your username or reset your password

Users will become locked out after 5 unsuccessful attempts at logging in and will need to contact the Bank to unlock their user account.

You will have to contact the Customer Care Center at 800-322-8233 to update your contact information in order to receive your one time authentication passcode.

Click HERE for our Quick Reference Guide.

No.

No.

Yes you can update your address and phone number in the mobile app or in online banking by going to your profile and updating the information.

We support Microsoft Edge, Google Chrome, Mozilla Firefox and Safari.
We recommend updating to the latest version of their browser, clear cache and cookies, and reset bookmark links to ensure that the latest security patches are in place.

Secure messages provide you with a safe and direct line of communication to us 24 hours a day. To send a secure message, log into Online Banking and click the Secure Messages tab.

Your Company ID is the last six digits of your Employer Identification Number (EIN). Please be sure you have this information readily available when logging in. An EIN is 9 digits in length and appears in the following format: XX-XXXXXXX. The EIN can typically be found on tax documents.

You will need to contact us at 800-322-8233 to create a new user.

A wire transfer is a secure electronic transfer of funds between two banks. Domestic transfers typically process within 24 hours. Visit our business user guide for more information about sending wire transfers.

ACH transfers are bank to bank transfers that are processed through the Automated Clearing House Network. The ACH network allows financial institutions to batch process these transactions. Visit our business user guide for more information about sending ACH transfers.

To view recent transfers, log into Business Online Banking and click the Business Payments tab. Recent transfers are listed under the Activity tab. Visit our business user guide for more information.

To view transfers waiting for approval, log into Business Online Banking and click the Business Approval tab. Visit our business user guide for more information.

You can create several reports within Business Online Banking to keep track of payments, checks and transactions during a specified date range. To run a report, log into Business Online Banking and click the Account Reporting tab. Visit our user guide for more information.

You will be required to input a HRT (High Risk Transaction) authentication code which will be sent via your delivery preference, text/email/phone call, as an added security feature to verify your identity. HRT codes replace the tokens. Please destroy your existing tokens.

No, we have new alerts and new text notifications! You will want to re-establish these alerts.

Log in to the Mobile App and go to Settings or Online Banking and go to Settings

Be sure to schedule your payment in advance to ensure the bill is paid on time.

Standard Electronic Delivery is 2 business days. You will choose the “send on” date for your payment. Funds will be debited from your account on the “send on” date and will be received by the payee on the next business day after the payment is scheduled.
Standard Paper Check Delivery is no more than 5 business days. Paper check payments are sent on day one. The delivery date is dependent on the payee’s address and the speed of the USPS.

Each payee will have either an envelope icon signifying the payment method will be made by check or a lightning bolt icon for electronic payments. These icons will only appear after the payee is successfully added.

Bill Payments that are sent electronically will be immediately deducted from your designated funding account when the payment is scheduled.
Bill Payments that are sent by check will not debit your account until the check clears/is cashed by the payee.
For future dated or recurring payments, the funds will come out of the customer’s account on the morning of the “send on” date.

No, they will not transfer over. You will need to set them up again.

Yes, payees and recurring payments will transfer over along with nicknames and default funding accounts.

No need to use Bill Pay! You can easily pay your loan by using the Loan Payments feature in Online Banking to pay your loan from one of your Country Bank Accounts. From the menu, choose “Loan Payments”. New transfer options include principal only payments and pay to zero for lines of credit.

$5,000 limit per day

No, this feature will be unavailable from 5pm on Friday, August 25th until 9am on Monday, August 28th.

These will not convert over so you will need to set them up again on or after Monday, August 28th.

Yes! Now you can add a loan account from another institution and send payments to that loan account. You can also add your external accounts by entering your online banking credentials with the other institution via our PLAID service, this will allow us to verify your account instantly. If you don’t verify your account using PLAID, you will be asked to verify your ownership of that account by confirming two small deposits Country Bank will make into the external account.

Be sure to schedule your payment in advance to ensure the bill is paid on time.

You will need to make sure you have enough funds in your account before transferring funds to another Country Bank customer.

You will need the name and account number of the recipient.

The funds will be debited from your account on the same business day that they are sent.

The funds will be available on the same business day that they are sent.

9.10

Phone:

Yes. If you need help resetting your password or retrieving your login ID, select Forgot Username/password and follow the steps to retrieve your username or reset your password.

You can update your mobile number within Online Banking. To update your phone number, log into Online Banking and go to Profile to update any contact information. Visit our user guide for more information.

Open our mobile banking app and tap on Settings (person icon). Follow the steps to set up the feature. Visit our user guide for more information.

Yes, you can personalize security and account alerts to be sent directly to your mobile device via text message, email or push notification. Visit our user guide for more information.

Text banking allows you to manage your accounts from anywhere using a text enabled device. To enroll in Text Banking, Open our mobile banking app and tap on the circle person icon at the top right of the screen. Select Settings and Text Banking. Visit our user guide for more information.

Yes.

To deposit a check using the mobile app select Deposit from the left navigation menu. Follow the instructions within the app to make the deposit. You must have a working camera on your mobile device to deposit a check. Visit our user guide for more information.

Daily limit is $5,000. Monthly limit is $10,000.

Yes, you will now be able to manage which accounts you receive eStatements for within the app. Going forward, you will need to opt in for eStatements through Online Banking for any new accounts opened.

No, if you were already opted in to eStatements, you will not need to opt in again.

Yes, you will have access to 18 months worth of eStatement history.

You can enroll in eStatements by logging into your online banking or the mobile app and selecting eStatements from the left navigation menu.

1. Sign into online banking
2. Copy the URL once signed in
3. When you go to link account in QuickBooks, you have to paste the URL in the box where you normally type the bank name
4. It should come up with “country bank for saving business”
5. Click on this and sign in with your country bank login info

With the transition to our new digital banking platform, all Quicken and QuickBooks users will need to establish a new connection to online banking. Once enrolled in our new platform, you will complete the deactivate/reactivate of your online banking connection to ensure that your current Quicken or QuickBooks account is set up with the new connection.
Quicken Conversion Instructions
Quicken Support
QuickBooks Support

1. Click on the account they wish to export from the main accounts page.
2. In the top right white bar there is an arrow pointing down with a line under it, click on that and then you can select the account (if it’s not already in the box).
3. Select the file type, (CSV, QBO, or BAI2), QBO is QuickBooks online.
4. Select the date and click next.