The funds will be available the same day unless you are notified differently for deposits made on a business day. If the deposit is made on a non-business day, the funds will be available by the end of the next business day unless you are notified differently.

Our ACH payments processed through the cash management are available the next business day, not the same day.

Yes, if your business is set up for wire transfers, you will have the ability to send both domestic and foreign wires (foreign wires will need to be sent in U.S. funds).

We offer self-administration where you can grant an administrator who will have access to add and remove online banking users at any time.

Our Cash Management Support Team is available Monday – Friday from 8:00-4:30 at 413-277-2206.

Log into your online banking and go the Options Tab>Security Settings>Change Password>create a new password>click submit.

Simply give us a call at 800-322-8233 and we’ll be happy to assist you with the change. 

It is recommended that you keep the dates within a seven day period.

Yes, you can have multiple Cash Management users. You would specify who would be authorized to initiate and/or approve ACH or wire transactions. You can have more than one initiator and more than one approver. You cannot approve your own transactions.