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Please Note: Both our Worcester and Paxton Offices will be closed on Saturday, October 24th. Please visit our Interactive ATM located within the Worcester Public Market as well as our Leicester Office located at 1084 Main Street in Leicester. We thank you for your patience and understanding.

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Customer Service

We think a bank should treat you like a neighbor. That’s why we have high standards for ourselves when it comes to both banking and customer service. In fact, we have a history of going above and beyond for our customers since we opened our doors in 1850.

Stop by any of our 14 locations throughout Worcester, Hampden and Hampshire Counties, or give us a call anytime at 800-322-8233. We’d be delighted to assist you.

ATM/Debit Card Holders: 

  • To report unauthorized activity on your debit card, notify our Debit Disputes partner immediately by calling 1-800-808-6402 (24-hours per day) or us at 800-322-8233 during normal business hours.
  • If you believe that your card has been lost or stolen, notify us immediately by calling 800-322-8233 during normal business hours or 800-528-2273 during non-business hours.
    • If you lost your card outside of the United States during non-business hours, please call 812-647-9794.

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