If you receive an error message while making a payment, click on the “View Reports” link and verify that the payment was scheduled. If it appears in the list with a confirmation number, your payment is scheduled to be made. If you do not see it, the command never reached the server and you should make the payment again. If you are in doubt, call our Customer Call Center at 800-322-8233 and we can verify the scheduled payments using our administration site.