Contact us immediately at 800-322-8233 or email fraudhotline@countrybank.com
Please remember, Country Bank will never call, text or email you to ask for your Personal Identification Number (PIN), online banking credentials, debit card number or to confirm a payment. If you receive a suspicious request from someone claiming to be from the bank, do not share any information. Hang up and call our Customer Care Center directly so we can help!
Identity theft is a serious crime, and it’s on the rise. People whose identities have been stolen can spend months or years – and thousands of dollars – cleaning up the mess.
Be sure to review financial account and billing statements regularly, looking for charges you did not make. Inspect your credit reports for accuracy and immediately report errors. You are entitled by law to receive one free credit report from each of the three credit bureaus every 12 months. For more information regarding your free credit report, visit www.annualcreditreport.com.
If you suspect your identity has been used fraudulently, visit www.identitytheft.gov for a free customized recovery plan.
Scammers use every trick in their communication arsenal to steal your identity, personal financial information, money, and more. Protect your computer systems from intrusions that could lead to loss or theft of data or software.
Please remember that a legitimate business or your bank will never ask you to provide your bank passwords, ATM/Debit card pins, or account log-in information.
Use complex passwords – Utilizing passwords that are a mixture of numbers, letters, and symbols works best. Avoid using dictionary words or names. It is recommended that you use a unique password for each of your sites and programs.
Have an Anti-Virus – Install system patches and perform virus scans regularly. Even better- set your system to update automatically so you don’t have to remember.
Beware of Social Engineering – Don’t click suspicious links or attachments received in emails. Those files or malicious websites could infect your system with malware. The same goes for any pop-up windows that tell you your computer is infected with a virus. By clicking on that pop-up, you’re actually downloading the virus.
Back up your data – If your systems are compromised, you’ll be glad you have your data backed up on another device or server.
For the latest internet security news and helpful videos, visit www.consumerreports.org. For the latest internet security news, helpful videos, and how to avoid or report a scam, please visit https://www.ftc.gov
Elder financial exploitation is the illegal or improper use of an elder’s resources by a family member, friend, neighbor, acquaintance, or stranger. Some studies estimate financial abuse and fraud can cost older Americans $36.5 billion per year.
To make a confidential report of the suspected abuse of an elder in the State of Massachusetts, contact the Elder Abuse Hotline at 1-800-922-2275 or visit www.mass.gov.
Elder Abuse – Protect yourself from scams
Beware of scams targeting your personal and financial information. Fraudsters use publicly available information and trending news to trick you into thinking they are a legitimate business, charity, government agency, or even someone you know. Two common red flags for scams are urgency and secrecy. A scammer will try to convince you to make a decision quickly without allowing you time to discuss it with others who may catch on to their rouse.
| Received by | notify | website | telephone number |
| Office of the Attorney General Postal Inspector | mass.gov postalinspectors.uspis.gov | 617-727-8400 1-877-876-2455 | |
| Telephone | Office of the Attorney General Federal Trade Commission | mass.gov ftc.gov | 617-727-8400 202-326-2222 |
| Internet | Office of the Attorney General | mass.gov ic3.gov ftc.gov/faq | 617-727-8400 202-326-2222 |
United States Postal Inspection Service – Report theft or fraud through the USPS.
National Do Not Call Registry – Register for the Do-Not-Call list.
Opt Out of Credit or Insurance Offers – Opt out of receiving credit and insurance offers.
Federal Trade Commission – Receive consumer protection information or report ID theft and fraud.
Office of the Attorney General Commonwealth of Massachusetts – File a consumer dispute against a business or get information on affordable housing, health and social services, unclaimed property and more.
FBI Internet Crime Complaint Center – Report a complaint regarding internet crime. If you or someone you know is age 60 or older and has encountered financial fraud, experienced professionals are standing by at the National Elder Fraud Hotline at 1-833-FRAUD-11.
Protecting your finances and knowing how to recover from identity theft and fraud is critical. Take advantage of these tools and tips to stay one step ahead and secure your financial future.
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