Jacqueline Kozlik
Q1
HR Coordinator

A little appreciation can make a big difference! That’s why Country Bank created the Above and Beyond Recognition Program, our system of internal recognition to celebrate employees when they excel at carrying out our iSTEP internal values of Integrity, Service, Teamwork, Excellence and Prosperity. Read more about each award and view the recipients for 2025 below.
The prestigious President’s Platinum Award recognizes an exceptional team member who truly demonstrates what being a Difference Maker is all about! Through the embodiment of iSTEP, our Difference Maker of the Year consistently champions our company mission of building mutually beneficial relationships with our customers, communities and team, and represents the Country Bank brand of making a difference.
Jodie’s nomination read, “Jodie is an energetic leader whose unwavering commitment to our mission is truly inspiring,” said Mary McGovern, President and CEO of Country Bank. “She exemplifies the best qualities of our community bank—being genuine, service-oriented, and dedicated to making a difference.”
When one of our Difference Makers consistently proves themselves as an outstanding model for any of our iSTEP values, they deserve extraordinary recognition with a Gold Star Award. The Gold Star Award is awarded quarterly throughout the year.
Q1
HR Coordinator
Q2
AVP, Retail Banking Officer
Q3
HR Specialist
Q4
Assistant Manager, Longmeadow
When an employee goes Above & Beyond for an external customer to give them an Amazing Customer Experience, it makes a real difference! The ACE Award recognizes those who have received a “WOW” rating in our external customer survey program. “WOW” ratings are automatically eligible for this award, but anyone can nominated a team member as well!
Banking Center Specialist
VP, Retail Lending
Business Development Officer
Assistant Manager
Longmeadow
Sales Stars are top sales performers who exemplify The Country Bank Promise. By embodying the Bank’s iSTEP values and demonstrating their expertise in delivering innovative products and tailored solutions, they provide Sales through Service and foster mutually beneficial relationships. Our Sales Stars Award recognizes those who make a difference for our customers with positive customer experiences, business development efforts, sales call volume, brand ambassadorship through networking events and cross-divisional sales referrals. Sales Stars are nominated and selected by Division Leaders.
Senior Customer Care Center Specialist
Banking Center Specialist
Senior Learning & Development Specialist
The PFS Community Champion Award recognizes an individual who demonstrates an overall commitment to volunteerism. The recipient is someone who not only supports Country Bank sponsored events, but also commits their time and effort to causes that are personally meaningful to them.
As part of this recognition, Sarah has the opportunity to direct a $2,000 donation to a charity of her choice and has chosen Second Chance Animal Services in East Brookfield, MA!
Experience the difference of exceptional service when you stop by a local banking center.
Connect with your local banker by calling 800-322-8233 or sending an email to info@countrybank.com.