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COVID-19 Questions & Answers


Country Bank is finalizing the details regarding loan deferrals for our mortgage loan customers, please check back for additional updates. In the meantime, if you are experiencing difficulties, please complete the below contact form and we will be in touch with you just as soon as we have details in place.

Contact Us

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Late fees on mortgages will be waived if you have been directly impacted by the COVID-19 virus.  Please contact us at 1-800-322-8233 so that we can best assist you.

Please contact us at 1-800-322-8233 so we can work with you directly in how we can best assist you.

Please contact one of our Mortgage Loan Professionals who would be happy to assist you. Click here to find a Loan Officer in your area.

Please complete the loan application online here.  We will review your application and contact you within 5 business days.

Please contact us at 1-800-322-8233 so we can work with you directly in how we can best assist you.

Please contact us at 1-800-322-8233 so we can refund the fee for you.

We will waive penalty fees on withdrawals up to $25,000.

You can sign up for online and mobile banking at any time. Please click here to get started.

You can also call our Customer Care Center at 1-800-322-8233, they would be happy to assist you with this process.

You can download Country Bank’s mobile app below.

   

To learn more about our mobile app, click here. 

All locations have been sanitized, and are undergoing constant follow-up cleaning and sanitizing efforts.  This includes all branch locations (with special attention paid to high-touch surfaces) as well as administrative offices.

In addition, only essential staff are working remotely or limited shifts in our corporate office. Branches are limited to drive-thru service only with reduced staffing.

We are uncertain as the pandemic continues to evolve daily, please check back frequently as we continue to update our COVID-19 page.

All ATM/ITMs are accessible, please click here to find the closest one to you.

Yes, please click here to learn more.

There is no need to change how you perform your banking.  Rest assured knowing that your money is fully insured by the FDIC and DIF while on deposit at Country Bank. You can access your funds via your debit card, ATM card, within mobile/online banking or by paying your bills online or via a check.

Country Bank is financially stable and one of the most highly capitalized banks in Massachusetts with 14% capital.

Yes, please call 800-322-8233 and we will connect you to the office where your box is located to make an appointment.