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Our ATM located at 425 Center Street in Ludlow will no longer be available as of Friday, September 21, 2018.
All offices will be closing at 4PM on Wednesday, September 26th for our annual staff event.

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We think it's important to stay 2 steps ahead of the bad guys

Contact us immediately at 800-322-8233 or Fraudhotline@countrybank.com if you receive requests for your Country Bank account information or if you disclosed your Country Bank account information.

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  • To Report Fraud & Scams

    Received byNotifyWebsiteTelephone Number
    MailOffice of the Attorney General
    Postal Inspector
    Office of the Attorney General
    mass.gov
    postalinspectors.uspis.gov
    mass.gov
    617-727-8400
    800-275-8777
    617-727-8400
    TelephoneOffice of the Attorney General
    Federal Trade Commission
    mass.gov
    ftc.gov
    617-727-8400
    202-326-2222
    InternetOffice of the Attorney General
    Federal Bureau of Investigation
    Federal Trade Commission
    mass.gov
    ic3.gov
    ftc.gov/faq
    617-727-8400

    202-326-2222

    Cybersecurity

    Protect your computer systems from intrusions that could lead to loss or theft of data or software.

    Use complex passwords – Utilizing passwords that are a mixture of numbers, letters, and symbols works best. Avoid using dictionary words or names. It is recommended that you use a unique password for each of your sites and programs.

    Have an Anti-Virus – Install system patches and perform virus scans regularly. Even better- set your system to update automatically so you don’t have to remember.

    Beware of Social Engineering – Don’t click suspicious links or attachments received in emails. Those files or malicious websites could infect your system with malware. The same goes for any pop-up windows that tell you your computer is infected with a virus. By clicking on that pop-up, you’re actually downloading the virus.

    Back up your data – If your systems are compromised, you’ll be glad you have your data backed up on another device or server.

    For the latest internet security news and helpful videos, visit www.consumerreports.org.

  • Identity Theft

    Identity theft is a serious crime and it’s on the rise. People whose identities have been stolen can spend months or years – and thousands of dollars – cleaning up the mess.

    Be sure to review financial account and billing statements regularly, looking for charges you did not make. Inspect your credit reports for accuracy and immediately report errors. You are entitled by law to receive one free credit report from each of the three credit bureaus each year. For more information regarding your free credit report, visit www.annualcreditreport.com.

    If you suspect your identity has been used fraudulently, visit www.identitytheft.gov for a free customized recovery plan.

    Want comprehensive protection for your personal and financial data? Add Kasasa ProtectTM to your checking account.

    Elder Financial Exploitation

    Elder financial exploitation is the illegal or improper use of an elder’s resources by a family member, friend, neighbor, acquaintance or stranger. Some studies estimate financial abuse and fraud costs older Americans $36.5 billion per year.

    To make a confidential report of the suspected abuse of an elder in the State of Massachusetts, contact the Elder Abuse Hotline at 1-800-922-2275 or visit www.mass.gov

    World Elder Abuse – FAQs

    World Elder Abuse – Protect yourself from scams

  • Helpful Links

    United States Postal Inspection Service – Report theft or fraud through the USPS.

    National Do Not Call Registry – Register for the Do-Not-Call list.

    Opt Out of Credit or Insurance Offers – Opt out of receiving credit and insurance offers.

    Federal Trade Commission – Receive consumer protection information or report ID theft and fraud.

    Office of the Attorney General Commonwealth of Massachusetts – File a consumer dispute against a business or get information on affordable housing, health and social services, unclaimed property and more.

    FBI Internet Crime Complaint Center – Report a complaint regarding internet crime.