As we continue to follow the course of the pandemic, please note that our banking locations will only be offering drive-up service, effective Monday, November 30, 2020. Please click here for the latest updates. Thank you in advance for your patience and understanding.
Please Click Here for information on the closing of our Overlook branch located at the Masonic Home in Charlton.
Due to legal requirements, we limit the ability to make certain types of payments. Payments outside the United States are prohibited and may not be issued under any circumstances. The following payments may be scheduled at your own risk: federal, state and local government tax payments or municipalities. We also cannot allow payments for anything court-directed. These entities will not work with a third party to settle your bill if the payment becomes lost in the mail or credited improperly.
Contact our Customer Care Center at 800-322-8233 and we can submit your request or complete the “Secure Form” located inside online banking to “Add Additional Funding Accounts”. We can complete your request with 24 hours and you can begin scheduling payments out of additional checking accounts.
Please note: Only checking accounts can be established for bill payment transactions.
Within the bill pay tab:
Click on the “make payments” option within bill pay and enter the payee name indicated on your most recent billing statement. A list of similar payee names will appear in a drop-down, choose the appropriate one or type your own. Every new payee is reviewed in an attempt to make them an electronic payee. So, even if a match is not immediately found, the payee may be converted at a later time, following the review period. Continue with the prompts to accurately list all information found on your billing statement to insure your payments are received timely and posted accurately.
You may schedule a payment years into the future, however, we recommend not scheduling too far into the future as you may forget about them or the due date or dollar amounts may change. You can choose the payment date to be indefinite when setting up a recurring payment.
Bill payment history can be retrieved for the previous 12 month period.
If you just did it and the payment is still showing under your “pending payments” column, you may edit or cancel the payment. If it has already been processed and your payment was sent by check, contact us right away. In many cases, we can issue a stop payment on the check and refund your money within 2-3 business days. If your payment was sent via ACH, or electronic, you should contact your payee to determine what they can do to assist you. Since we cannot electronically retrieve your money, it is up to the payee to decide if and how they will reimburse you.
You may pay an unlimited number of payments; however, each payment may not exceed $9,999.99.
Every payee’s information is verified prior to a payment being sent. For this reason, any new information for a payee must be entered as a new payee, triggering a review of the new information.
If your payment has not been credited five business days after your payment date, you should contact us. We will need the payee name, address, account number, pay date, amount, and due date of the payment to research the payment. To expedite the process, you can also complete the online form entitled, “Bill Pay Research Request” and submit it via secure email.
Not right away. When you delete a payee, you also delete the payment history. For this reason, we suggest you either print your payment history or deactivate the payee from inside bill payment. This will allow you to obtain your payment history at any time but remove them from your “Make Payments Screen” so errors do not occur.
If you receive an error message while making a payment, click on the “View Reports” link and verify that the payment was scheduled. If it appears in the list with a confirmation number, your payment is scheduled to be made. If you do not see it, the command never reached the server and you should make the payment again. If you are in doubt, call our Customer Call Center at 800-322-8233 and we can verify the scheduled payments using our administration site.
If the payee is being paid with either a paper check or an electronic payment, the amount of the payment will be deducted from your account within 2 business days of the payment processing date.
As the number of COVID cases continues to rise in the Commonwealth, the safety and well-being of our employees and customers remain our top priority. With this in mind, we wanted to make you aware of the changes we will be making within our branch network.
Please click here to stay informed and find additional valuable resources.